RESERVATIONS

We strongly recommend riders book classes via our online reservation system, MINDBODY. Classes are available on a drop-in basis but are subject to availability.

To reserve classes online, you must first have Westward Cycle ride credits available in your account. First you will be required to set up an account, and then you will be able to purchase individual rides or pass cards. Reservations can be made up to 7 days prior to the class.

Classes can be cancelled online up to 8+ hours in advance. Ride credits will not be returned for late cancels / late arrivals / no shows.

5 minutes before class any open bikes will be given to standby riders.If you are running a few minutes late, please call the studio to hold your spot. **Please note** once the Westward class begins and the doors are closed, riders will not be allowed to enter the class.

CHARGES

We accept EFPOS, Visa & Mastercard.

Purchased rides / pass cards expire 1 year after the date of purchase.

Purchased rides / pass cards are final sales and cannot be transferred from one person to another.

Prices are subject to change at anytime by Westward Cycle Ltd without notice.

WAITLIST

If your favourite class is full, join the waitlist. Don’t worry, the waitlist works! As bikes open up, we give them away to riders on the waitlist in the order that they signed up. In order to sign up for the waitlist, you must have an available ride credit that will get redeemed at the time of sign up (you will not be able to use the same credit to reserve another class). If you don’t get a bike, the credit will be returned to your account to be used at a future date.

8+ hours before the class

If a bike opens up, you will be automatically added into the class, and will receive an email. No confirmation is required by the rider. The standard cancellation policy will be in effect — you will need to cancel 8+ hours prior to the class in order to be refunded the ride credit to your account.

1.5 – 8 hours before the class


During this window, if you are on the waitlist and a bike opens up, then you will be added into the class and notified by email. No confirmation is required by the rider. As it is less than 8 hours prior to the class, ride credits will not be returned for cancels / no shows. However, if you are still on the waitlist — and prior to being added to a class — you can cancel at any time without losing your ride credit.

<1.5 hours before the class


If a bike becomes available less than 1.5 hours before class, waitlist riders will be notified by a phone call. If a rider cannot be reached or decides not to take the bike, they will not be charged and we will call the next person on the waitlist. If a rider has confirmed to be added into the class, but is a no-show, the standard cancellation policy will apply.

**We do not offer the option of ‘switching’ classes. If you are scheduled for one class and then receive a bike from the waitlist for another class, you will be charged for both reservations.**

CANCELLATIONS

Something came up? Cancel your ride at least 8 hours before the start time to give others a chance to join the ride. If cancelled 8+ hours prior to class time, your ride credit will be refunded to your account. Reservations cancelled less than 8 hours prior to class, late arrivals and no shows will not be credited back.

In order to cancel, please log into your account, and un-reserve. If you require assistance, please call the studio and ask them to cancel the reservation on your behalf.

Please make sure you have received an email in order to confirm the class cancellation.

LATE ARRIVALS

5 minutes before class starts any unclaimed bikes will be given to standby riders. If you are running a few minutes late, please call the studio to hold your spot. **Please note** once the Westward class begins and the doors are closed, riders will not be allowed to enter the class.

If you do need to leave the class early, please do advise the instructor prior to the beginning of the class.

RELEASE WAIVER

Must be either complete online when you create your MINDBODY account or signed in-person prior to first class.

PERSONAL BELONGINGS

Westward Cycle provides open cubbies in the cycling studio. Westward Cycle is not responsible for any damaged or lost personal belongings.

MINORS

If you are under 18 years of age, a parent guardian must also arrive in person on your first visit and also sign a parental release form.

ACCEPTANCE OF TERMS

By using the Westward Cycle website/mobile application, and/or booking, and attending classes, you have accepted Westward Cycle Ltd’s Terms & Conditions.

LINKS TO 3RD PARTY WEBSITES

The Westward Cycle website may contain links to 3rd party websites that are not owned or controlled by Westward Cycle Ltd. Westward Cycle does not accept any responsibility for the content or practices of 3rd party websites.