Policies

Everything you need to know about reservations, cancellations, the waitlist, charges, and other fine print.

Reservations

Waitlist

Cancellations

Late arrivals

Other Fine Print

With small class sizes, we strongly recommend reserving your spot in class via our online reservation system, MINDBODY. Classes are also available on a drop-in basis, but subject to availability. 

5 minutes before class, any unclaimed bikes will be given to standby riders, even if they have been reserved. Running late? Call the studio to hold your spot.

**Please note** once a Westward Cycle class begins and the doors are closed, late riders will not be allowed to enter the class.






Create or log in to your MINDBODY account: 


If you do not already have Westward Cycle ride credits available in your account, you’ll need to purchase individual rides, a pass card, or a membership before reserving a class.

View our schedule here, or download the MINDBODY app and search for Westward Cycle, then select the class you want to attend!

How to book

Reservations can be made up to 7 days prior to the class, and can be cancelled online up to 8+ hours in advance. Ride credits will not be returned for late cancellations, late arrivals, or no-shows.




If your favourite class is full, join the waitlist! (Don’t worry, it works.) As bikes open up, we give them away to riders on the waitlist in the order that they signed up. 

To join the waitlist, you’ll need ride credits available on your account; credits will be redeemed at the time of sign up. (If you only have one ride credit, you won’t be able to reserve more than one class.) If you don’t get a bike, the credit will be returned to your account to be used at a future date.





If a bike opens up, you will be automatically added into the class, and will receive an email. No confirmation is required by the rider. The standard cancellation policy will be in effect—you will need to cancel 8+ hours prior to the class in order to be refunded the ride credit to your account.

8+ hours before the class

During this window, if you are on the waitlist and a bike opens up, you will be automatically signed up for the class and notified by email. No confirmation is required by the rider. As it is less than 8 hours prior to the class, ride credits will not be returned for cancellations / no shows. However, if you are still on the waitlist—and prior to being added to a class—you can cancel at any time without losing your ride credit.

1.5–8 hours before the class

If a bike becomes available less than 1.5 hours before class, waitlisted riders will be notified by a phone call. If a rider cannot be reached or decides not to take the bike, they will not be charged and we will call the next person on the waitlist. If a rider has confirmed to be added into the class, but is a no-show, the standard cancellation policy will apply.

**Please Note**
We do not offer the option of ‘switching’ classes. If you are scheduled for one class and then receive a bike from the waitlist for another class, you will be charged for both reservations.

<1.5 hours before the class

Reservations

Waitlist

Cancellations

Late arrivals

Other Fine Print

Something came up? Cancel your ride at least 8 hours before the start time to give others a chance to join the ride. If cancelled 8+ hours prior to class time, your ride credit will be refunded to your account.

**Reservations cancelled less than 8 hours prior to class, late arrivals and no shows will not be credited back.**

In order to cancel, please log into your account, and un-reserve:
If you require assistance, please call the studio and ask them to cancel the reservation on your behalf.

Please make sure you have received an email in order to confirm the class cancellation.

Reservations

Waitlist

Cancellations

Late arrivals

Other Fine Print

5 minutes before the start of class any unclaimed bikes will be given to standby riders. If you are running a few minutes late, please call the studio to hold your spot. 

**Please note**
Once a Westward Cycle class begins and the doors are closed, late riders will not be allowed to enter the class. 

If you need to leave the class early, please advise your instructor prior to the beginning of the class.

Reservations

Waitlist

Cancellations

Late arrivals

Other Fine Print

We accept EFPOS, Visa & Mastercard.
Purchased rides and pass cards expire 1 year after the date of purchase.
Purchased rides and pass cards are final sales and cannot be transferred from one person to another.
Prices are subject to change at anytime by Westward Cycle Ltd without notice.

CHARGES

Reservations

Waitlist

Cancellations

Late arrivals

Other Fine Print

Must be either completed online when you create your MINDBODY account, or signed in-person prior to your first class.

RELEASE WAIVER

Westward Cycle provides open cubbies in the cycling studio. Westward Cycle is not responsible for any damaged or lost personal belongings.

PERSONAL BELONGINGS

If you are under 18 years of age, a parent or guardian must also arrive in person on your first visit and also sign a parental release form.

MINORS

By using the Westward Cycle website/mobile application, and/or booking, and attending classes, you have accepted Westward Cycle Ltd’s Terms & Conditions.

ACCEPTANCE OF TERMS

The Westward Cycle website may contain links to 3rd party websites that are not owned or controlled by Westward Cycle Ltd. Westward Cycle does not accept any responsibility for the content or practices of 3rd party websites.

LINKS TO 3RD PARTY WEBSITES

Policies

Everything you need to know about reservations, cancellations, the waitlist, charges, and other fine print.

Create or log in to your MINDBODY account:


If you do not already have Westward Cycle ride credits available in your account, you’ll need to purchase individual rides, a pass card, or a membership before reserving a class.

View our schedule here, or download the MINDBODY app and search for Westward Cycle, then select the class you want to attend!

How to book

Reservations can be made up to 7 days prior to the class, and can be cancelled online up to 8+ hours in advance. Ride credits will not be returned for late cancellations, late arrivals, or no-shows.




Reservations

Waitlist

Cancellations

Late arrivals

CHARGES

With small class sizes, we strongly recommend reserving your spot in class via our online reservation system, MINDBODY. Classes are also available on a drop-in basis, but subject to availability. 

5 minutes before class, any unclaimed bikes will be given to standby riders, even if they have been reserved. Running late? Call the studio to hold your spot.

**Please note** once a Westward Cycle class begins and the doors are closed, late riders will not be allowed to enter the class.






If your favourite class is full, join the waitlist! (Don’t worry, it works.) As bikes open up, we give them away to riders on the waitlist in the order that they signed up. 

To join the waitlist, you’ll need ride credits available on your account; credits will be redeemed at the time of sign up. (If you only have one ride credit, you won’t be able to reserve more than one class.) If you don’t get a bike, the credit will be returned to your account to be used at a future date.

If a bike opens up, you will be automatically added into the class, and will receive an email. No confirmation is required by the rider. The standard cancellation policy will be in effect—you will need to cancel 8+ hours prior to the class in order to be refunded the ride credit to your account.

8+ hours before the class

During this window, if you are on the waitlist and a bike opens up, you will be automatically signed up for the class and notified by email. No confirmation is required by the rider. As it is less than 8 hours prior to the class, ride credits will not be returned for cancellations / no shows. However, if you are still on the waitlist—and prior to being added to a class—you can cancel at any time without losing your ride credit.

1.5–8 hours before the class

If a bike becomes available less than 1.5 hours before class, waitlisted riders will be notified by a text message. If a rider cannot be reached or decides not to take the bike, they will not be charged and we will notify the next person on the waitlist. If a rider has confirmed to be added into the class, but is a late cancel or no-show, the standard cancellation policy will apply.

<1.5 hours before the class


**Please Note**
We do not offer the option of ‘switching’ classes. If you are scheduled for one class and then receive a bike from the waitlist for another class, you will be charged for both reservations.

Something came up? Cancel your ride at least 8 hours before the start time to give others a chance to join the ride. If cancelled 8+ hours prior to class time, your ride credit will be refunded to your account. 

**Reservations cancelled less than 8 hours prior to class, late arrivals and no shows will not be credited back.**

In order to cancel, please log into your account, and un-reserve:
 If you require assistance, please call the studio and ask them to cancel the reservation on your behalf. 

Please make sure you have received an email in order to confirm the class cancellation.

5 minutes before the start of class any unclaimed bikes will be given to standby riders. If you are running a few minutes late, please call the studio to hold your spot. 

**Please note** once a Westward Cycle class begins and the doors are closed, late riders will not be allowed to enter the class. 

If you need to leave the class early, please advise your instructor prior to the beginning of the class.

We accept EFPOS, Visa & Mastercard.
Purchased rides and pass cards expire 1 year after the date of purchase.
Purchased rides and pass cards are final sales and cannot be transferred from one person to another.
Prices are subject to change at anytime by Westward Cycle Ltd without notice.

RELEASE WAIVER

Must be either completed online when you create your MINDBODY account, or signed in-person prior to your first class.

PERSONAL BELONGINGS

Westward Cycle provides complimentary lockers in reception. Westward Cycle is not responsible for any damaged or lost personal belongings.

MINORS

If you are under 18 years of age, a parent or guardian must also arrive in person on your first visit and also sign a parental release form.

ACCEPTANCE OF TERMS

By using the Westward Cycle website/mobile application, and/or booking, and attending classes, you have accepted Westward Cycle Ltd’s Terms & Conditions.

LINKS TO 3RD PARTY WEBSITES

The Westward Cycle website may contain links to 3rd party websites that are not owned or controlled by Westward Cycle Ltd. Westward Cycle does not accept any responsibility for the content or practices of 3rd party websites.

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