Everything you need to know about reservations, cancellations, the waitlist, charges, and other fine print.
With small class sizes, we strongly recommend reserving your spot in class via our online reservation system, MINDBODY. Classes are also available on a drop-in basis, but subject to availability.
5 minutes before class, any unclaimed bikes will be given to standby riders, even if they have been reserved. Running late? Call the studio to hold your spot.
**Please note** once a Westward Cycle class begins and the doors are closed, late riders will not be allowed to enter the class.
If you do not already have Westward Cycle ride credits available in your account, you’ll need to purchase individual rides, a pass card, or a membership before reserving a class.
View our schedule here, or download the MINDBODY app and search for Westward Cycle, then select the class you want to attend!
Reservations can be made up to 7 days prior to the class, and can be cancelled online up to 8+ hours in advance. Ride credits will not be returned for late cancellations, late arrivals, or no-shows.
*All Unlimited Membership riders will be charged a $10 fee for late cancellations / late arrivals, and will be charged a $15 fee for no-shows.
If your favourite class is full, join the waitlist! (Don’t worry, it works.) As bikes open up, we give them away to riders on the waitlist in the order that they signed up.
To join the waitlist, you’ll need ride credits available on your account; credits will be redeemed at the time of sign up. (If you only have one ride credit, you won’t be able to reserve more than one class.) If you don’t get a bike, the credit will be returned to your account to be used at a future date.
If a bike opens up, you will be automatically added into the class, and will receive an email. No confirmation is required by the rider. The standard cancellation policy will be in effect—you will need to cancel 8+ hours prior to the class in order to be refunded the ride credit to your account.
During this window, if you are on the waitlist and a bike opens up, you will be automatically signed up for the class and notified by email. No confirmation is required by the rider. As it is less than 8 hours prior to the class, ride credits will not be returned for cancellations / no shows. However, if you are still on the waitlist—and prior to being added to a class—you can cancel at any time without losing your ride credit.
If a bike becomes available less than 1.5 hours before class, waitlisted riders will be notified by a phone call. If a rider cannot be reached or decides not to take the bike, they will not be charged and we will call the next person on the waitlist. If a rider has confirmed to be added into the class, but is a no-show, the standard cancellation policy will apply.
**Please Note**
We do not offer the option of ‘switching’ classes. If you are scheduled for one class and then receive a bike from the waitlist for another class, you will be charged for both reservations.
Something came up? Cancel your ride at least 8 hours before the start time to give others a chance to join the ride. If cancelled 8+ hours prior to class time, your ride credit will be refunded to your account.
**Reservations cancelled less than 8 hours prior to class, late arrivals and no shows will not be credited back.**
**Unlimited Membership riders will be charged a $10 fee for late arrivals and cancellations less than 8 hours prior to class. No-shows will be charged a $15 fee.**
In order to cancel, please log into your account, and un-reserve:
If you require assistance, please call the studio and ask them to cancel the reservation on your behalf.
Please make sure you have received an email in order to confirm the class cancellation.
5 minutes before the start of class any unclaimed bikes will be given to standby riders. If you are running a few minutes late, please call the studio to hold your spot.
**Please note**
Once a Westward Cycle class begins and the doors are closed, late riders will not be allowed to enter the class. Riders on class passes, 2 RIDEs Memberships and 3 RIDEs Memberships will relinquish their RIDE credit. Unlimited Members will be charged a $10 fee.
If you need to leave the class early, please advise your instructor prior to the beginning of the class.
We accept EFPOS, Visa & Mastercard.
Purchased rides and pass cards expire 1 year after the date of purchase.
Purchased rides and pass cards are final sales and cannot be transferred from one person to another.
Prices are subject to change at anytime by Westward Cycle Ltd without notice.
Must be either completed online when you create your MINDBODY account, or signed in-person prior to your first class.
Westward Cycle provides open cubbies in the cycling studio. Westward Cycle is not responsible for any damaged or lost personal belongings.
If you are under 18 years of age, a parent or guardian must also arrive in person on your first visit and also sign a parental release form.
By using the Westward Cycle website/mobile application, and/or booking, and attending classes, you have accepted Westward Cycle Ltd’s Terms & Conditions.
The Westward Cycle website may contain links to 3rd party websites that are not owned or controlled by Westward Cycle Ltd. Westward Cycle does not accept any responsibility for the content or practices of 3rd party websites.
All memberships are auto-pay and operate on a 12-week contract. Riders can select weekly or fortnightly billing. After 12-week term, payments will auto-renew, and all future payments can be cancelled at any time.
**Memberships can be paused for up to two weeks, once per year.
RIDE credits are valid for 14 days from the billing date.
In the case of late cancellations / late arrivals / no-shows, riders will relinquish their RIDE credit.
In the case of late cancellations / late arrivals riders will be charged a $10 fee.
In the case of no-shows, riders will be charged a $15 fee.
Everything you need to know about reservations, cancellations, the waitlist, charges, and other fine print.
If you do not already have Westward Cycle ride credits available in your account, you’ll need to purchase individual rides, a pass card, or a membership before reserving a class.
View our schedule here, or download the MINDBODY app and search for Westward Cycle, then select the class you want to attend!
Reservations can be made up to 7 days prior to the class, and can be cancelled online up to 8+ hours in advance. Ride credits will not be returned for late cancellations, late arrivals, or no-shows.
*All Unlimited Membership riders will be charged a $10 fee for late cancellations / late arrivals, and will be charged a $15 fee for no-shows.
With small class sizes, we strongly recommend reserving your spot in class via our online reservation system, MINDBODY. Classes are also available on a drop-in basis, but subject to availability.
5 minutes before class, any unclaimed bikes will be given to standby riders, even if they have been reserved. Running late? Call the studio to hold your spot.
**Please note** once a Westward Cycle class begins and the doors are closed, late riders will not be allowed to enter the class.
If your favourite class is full, join the waitlist! (Don’t worry, it works.) As bikes open up, we give them away to riders on the waitlist in the order that they signed up.
To join the waitlist, you’ll need ride credits available on your account; credits will be redeemed at the time of sign up. (If you only have one ride credit, you won’t be able to reserve more than one class.) If you don’t get a bike, the credit will be returned to your account to be used at a future date.
If a bike opens up, you will be automatically added into the class, and will receive an email. No confirmation is required by the rider. The standard cancellation policy will be in effect—you will need to cancel 8+ hours prior to the class in order to be refunded the ride credit to your account.
During this window, if you are on the waitlist and a bike opens up, you will be automatically signed up for the class and notified by email. No confirmation is required by the rider. As it is less than 8 hours prior to the class, ride credits will not be returned for cancellations / no shows. However, if you are still on the waitlist—and prior to being added to a class—you can cancel at any time without losing your ride credit.
If a bike becomes available less than 1.5 hours before class, waitlisted riders will be notified by a text message. If a rider cannot be reached or decides not to take the bike, they will not be charged and we will notify the next person on the waitlist. If a rider has confirmed to be added into the class, but is a late cancel or no-show, the standard cancellation policy will apply.
**Please Note**
We do not offer the option of ‘switching’ classes. If you are scheduled for one class and then receive a bike from the waitlist for another class, you will be charged for both reservations.
Something came up? Cancel your ride at least 8 hours before the start time to give others a chance to join the ride. If cancelled 8+ hours prior to class time, your ride credit will be refunded to your account.
**Reservations cancelled less than 8 hours prior to class, late arrivals and no shows will not be credited back.**
In order to cancel, please log into your account, and un-reserve:
If you require assistance, please call the studio and ask them to cancel the reservation on your behalf.
Please make sure you have received an email in order to confirm the class cancellation.
All memberships are auto-pay and operate on a 12-week contract. Riders can select weekly or fortnightly billing. After 12-week term, payments will auto-renew, and all future payments can be cancelled at any time.
**Memberships can be paused for up to two weeks, once per year.
We accept EFPOS, Visa & Mastercard.
Purchased rides and pass cards expire 1 year after the date of purchase.
Purchased rides and pass cards are final sales and cannot be transferred from one person to another.
Prices are subject to change at anytime by Westward Cycle Ltd without notice.
Must be either completed online when you create your MINDBODY account, or signed in-person prior to your first class.
Westward Cycle provides complimentary lockers in reception. Westward Cycle is not responsible for any damaged or lost personal belongings.
If you are under 18 years of age, a parent or guardian must also arrive in person on your first visit and also sign a parental release form.
By using the Westward Cycle website/mobile application, and/or booking, and attending classes, you have accepted Westward Cycle Ltd’s Terms & Conditions.
The Westward Cycle website may contain links to 3rd party websites that are not owned or controlled by Westward Cycle Ltd. Westward Cycle does not accept any responsibility for the content or practices of 3rd party websites.
5 minutes before the start of class any unclaimed bikes will be given to standby riders. If you are running a few minutes late, please call the studio to hold your spot.
**Please note** once a Westward Cycle class begins and the doors are closed, late riders will not be allowed to enter the class.
If you need to leave the class early, please advise your instructor prior to the beginning of the class.
2 RIDE and 3 RIDE Memberships
RIDE credits are valid for 14 days from the billing date. In the case of late cancellations / late arrivals / no-shows, riders will relinquish their RIDE credit.
2 RIDE and 3 RIDE Memberships
In the case of late cancellations / late arrivals, riders will be charged a $10 fee. In the case of no-shows, riders will be charged a $15 fee.
Follow us on instagram for Theme Ride announcements, event invites, playlist polls, and more from your Westward crew. You show up, we’ll bring the party. #getwestward